Last update April 2026
Joyteractive's Platforms ("Platforms" means website https://joyteractive.com/; mobile applications (means applications and games (each an "App", collectively "Apps") and any related documentation, services; any images, logos, music, photographs and video content that are incorporated into and form part of our Apps ("App Content") are owned, operated and managed by Joyteractive (we / us / our), a private company limited by shares, incorporated and registered in 75 Prodromou Avenue, Oneworld Parkview House, Floor 4, 2063 Nicosia, Cyprus.
We can be contacted by writing to Joyteractive 75 Prodromou Avenue, Oneworld Parkview House, Floor 4, 2063 Nicosia, Cyprus, by e-mail at contact@joyteractive.com.
PLATFORMS — include our Site available at the link https://joyteractive.com, and our apps such as the "Cryptogram: Word Brain Puzzle" etc.
APP — our apps such as the "Cryptogram: Word Brain Puzzle" etc.
These terms of use ("Terms") constitute a legally binding agreement between you and us regarding your use of our Platforms.
Please read these Terms and our privacy policy, available here ("Privacy Policy"), very carefully before using our Platforms. By accessing or using our Platforms, including by downloading, installing, accessing or otherwise using any of our Apps, you acknowledge that you have read, understood and agree to be bound by these Terms and by our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you must not access or use the Platforms.
By using our Platforms, you further acknowledge and agree that you have independently evaluated the desirability of using the Platforms and are not relying on any representation, guarantee or statement other than those expressly set out in these Terms.
You represent and warrant that you are legally able to enter into binding agreements under applicable law. If you are a minor under the applicable law, you should review these Terms with the assistance of your parents or legal guardians before using the Platforms. We recommend that parents or guardians monitor their children's online activities and ensure that children do not disclose personal data without prior parental consent.
We reserve the right to restrict access to certain services of the Platforms on the basis of age and may allow registration for certain services with parental approval where permitted by applicable law. We may request proof of parental consent where we reasonably believe that a user may be a minor. In all cases, use of the Platforms by minors must take place under the responsibility of their parents or legal guardians and any such use is deemed to have been authorised by them.
We recommend that you save or print a copy of these Terms for future reference.
Any terms you have with your respective mobile network provider ("Mobile Provider") continue to apply and you may be charged by the Mobile Provider for access to network connection services for the duration of the connection while accessing our Platforms and any third party charges as may arise from time to time. You will be solely responsible for any costs and other charges or expenses charged by your Mobile Provider, internet service provider, network operator and/or any other third party provider in relation to your internet service, your mobile service and any use of our Platforms. In the event that you are not the bill payer for the device being used to access our Platforms, you will be assumed to have obtained permission from the relevant bill payer for using our Platforms.
If you use our Platforms on any device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these Terms, whether or not you own the device.
Any words following the terms "including", "include", "in particular", "for example" or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
While all of these Terms are important, you should pay particular attention to:
2.1. In order to make full use of our Platforms, you may be required to register for an Account and follow the instructions provided during the registration process.
2.2. Where applicable, you may create an Account by completing a registration form within our Apps or by using credentials from a supported third-party platform or service (for example, a social media account or other third-party platform) through which our Apps may be accessed or used. Where you create or access an Account using a third-party platform, your use of that platform is subject to the terms and conditions and privacy policies of the relevant third party. We are not responsible for the operation, availability or practices of such third-party platforms or services.
2.3. You acknowledge and agree that the information provided by you is true, accurate and correct. You agree to promptly notify us in writing in the event of any changes to any of your information.
2.4. Your login details are for your own personal use only and you must keep your login details confidential and secure and must not share your Account, password or other authentication credentials with any other person or allow any third party to access your Account. You are responsible for all activities carried out through your Account. You must notify us immediately if you suspect or become aware of any unauthorized use of your login details or any breach of our security by emailing contact@joyteractive.com and giving details of the unauthorized use or breach. Where applicable, you should also promptly change your password or other authentication credentials.
2.5. If you access our Platforms through a third-party platform without creating a separate Account with us, you acknowledge that certain features of the Platforms, including the ability to store, transfer or restore your progress or other in-App data, may be limited or unavailable.
2.6. You must not attempt to access, use or obtain login details for the Account of another user or otherwise attempt to gain unauthorised access to any Account.
2.7. Without prejudice to our rights and remedies, we reserve the right to promptly disable your login details and suspend your access to any of our Platforms, if in our reasonable opinion, we believe that you have breached any of the provisions of these Terms.
3.1. In return for your agreeing to comply with these Terms you may:
3.2. Your right to use our Apps is personal to you, you may not otherwise transfer our Apps to anyone else for any reason. If you sell or give away any device on which our Apps is installed, you must remove our Apps from it first.
3.3. The ways in which you can use our Apps may also be governed by the terms of the app store that you downloaded our Apps from (including, where applicable, the Apple App Store or Google Play Store). In the event of a conflict between these Terms and the terms of the app store that you downloaded our Apps from, the terms of the relevant app store shall take priority.
4.1. Unless you have requested and received our prior written consent or unless expressly permitted in these Terms, you must not:
4.2. You must:
5.1. App Content may be made available via in-app purchasing.
5.2. All transactions between you and us are handled via the app store that you downloaded the App from (for example, the Apple App Store or Google Play Store). Such transactions are processed by the relevant app store provider and are subject to that provider's terms and conditions and payment policies.
5.3. You acknowledge that we do not process payments directly and are not responsible for payment processing, billing, refunds or chargebacks handled by the relevant app store provider.
5.4. Prices for in-app purchases may change from time to time and will be displayed within the relevant app store or within the App at the time of purchase.
5.5. Unless otherwise stated, all purchases of App Content are final and non-transferable, except where required by applicable law or the policies of the relevant app store provider.
6.1. The App Content may include trademarks or copyright material owned by us or our licensors or other third parties. The App Content includes all images, graphics, logos, text, music, sound effects, photographs, video content and other materials that are incorporated into and form part of our Apps.
6.2. The term App Content also includes any part of the App Content and any compilation, arrangement, adaptation, modification, reproduction, screen capture, copy or derivative work based on or incorporating any of the App Content.
6.3. The App Content may only be used as made available through our Apps and solely for personal, non-commercial use and may not be used independently or reproduced, distributed, displayed, published or otherwise exploited outside the Apps without our prior written consent.
7.1. From the moment you accept these Terms, we grant you a personal, limited, non-exclusive, revocable, non-assignable and non-transferable licence to download, install and use our Apps in the Territory within the scope of their functionality and solely for personal and non-commercial use, in full compliance with these Terms and any other documentation accompanying, or incorporated into, our Apps.
7.2. All intellectual property rights in our Platforms throughout the world belong to us and our licensors. The rights in our Platforms are licensed (not sold) to you. You have no intellectual property rights in, or to, our Platforms other than the right to use them in accordance with these Terms.
7.3. No other rights to our Platforms or any part of them are granted to you except for the rights expressly stated in these Terms.
8.1. Liability for Users in the European Union or European Economic Area
If you reside in the European Union or the European Economic Area, the following provisions apply.
Subject to the above, our aggregate liability arising out of or in connection with these Terms shall be limited to the greater of:
We shall not be liable for losses that are not foreseeable or for losses resulting from: (a) your use of the Platforms in a manner that we do not authorise; (b) suspension or restriction of access to the Platforms in accordance with these Terms; (c) your failure to follow our reasonable instructions or to install updates provided by us; (d) incompatibility of the Platforms with software, hardware or systems used by you that do not meet the technical requirements specified for our Apps.
We shall not be liable for any delay or failure to perform our obligations under these Terms where such delay or failure results from events beyond our reasonable control, including events of force majeure.
8.2. Liability for Users Outside the European Union or European Economic Area
If you reside outside the European Union or European Economic Area, the following provisions apply.
To the maximum extent permitted by applicable law, neither we nor our affiliates, directors, officers, employees, licensors or partners shall be liable for any indirect, incidental, consequential or special damages, including loss of profits, loss of data or business interruption, arising out of or in connection with your use of our Platforms or Apps.
We shall not be liable for: (a) the impossibility of installing or launching our Apps on your device; (b) any errors, interruptions or failures in the operation of the Platforms; (c) any damage caused by your connection to the internet or by malicious software installed on your device; (d) any acts or omissions of third parties, including app stores or other third-party platforms through which our Apps are made available.
All costs associated with internet access required to use the Platforms shall be borne by you.
If any limitation or exclusion of liability is not permitted under applicable law, our liability shall be limited to the maximum extent permitted by such law.
9.1. We only use any personal data we collect through your use of our Platforms in the ways set out in our Privacy Policy.
9.2. Please be aware that internet transmissions are never completely private or secure and that any message or information you send using our Platforms may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted. We do not guarantee the security of any information transmitted via the Platforms.
9.3. By using our Platforms, you acknowledge that we may collect and use technical and usage information about the devices you use to access our Platforms, including related software, hardware and peripherals, for the purposes of improving our Platforms, providing functionality and ensuring the proper operation of our Apps, as further described in our Privacy Policy.
10.1. You acknowledge that our Platforms may contain links to third-party websites (whether by way of advertisements or otherwise) that are not owned or controlled by us. Such links are provided for your reference only. We do not control such websites and are not responsible for the contents or your use of them, and as a result, we do not accept responsibility for the availability, suitability, reliability or content of such third-party websites.
10.2. We do not control such third-party websites or services and are not responsible for their availability, content, accuracy, legality or your use of them. Your access to and use of such third-party websites or services is at your own risk and may be subject to the terms and conditions and privacy policies of the relevant third parties.
10.3. Our inclusion of such links in our Platforms does not imply any endorsement, approval or recommendation of the material, products, services or views expressed on such third-party websites or services.
10.4. We shall not be liable for any loss or damage arising from your use of, or reliance on, any third-party websites or services.
11.1. If you think our Platforms are faulty or misdescribed, please contact us using the details provided in paragraph 1.
11.2. We will use reasonable efforts to respond to your request, but we do not guarantee that support will be available at all times or that any issues will be resolved.
11.3. If we have to contact you we will do so by email, using the contact details you have provided to us.
12.1. From time to time we may automatically update our Platforms to improve performance, enhance functionality, reflect changes to the operating system or address security issues.
12.2. In respect of Apps if you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using our Apps, or certain features of our Apps.
12.3. We may also modify, suspend or discontinue any part of the Platforms at any time, without liability to you, to the extent permitted by applicable law.
12.4. Changes to our Apps will not prevent our Apps working with the versions of the operating system shown on the app store that you downloaded the App from.
13.1. We may amend or update these Terms from time to time to reflect:
13.2. We will provide reasonable notice of any material changes to these Terms, for example via electronic communication within our Apps or by other appropriate means.
13.3. If you do not agree to the updated Terms, you must stop using the Platforms. Your continued use of the Platforms after the changes take effect constitutes your acceptance of the updated Terms.
13.4. Where required by applicable law, we will provide you with advance notice of changes and, where applicable, the right to terminate these Terms.
13.5. We are under no obligation to notify you of any changes to these Terms that result in minor adjustments or corrections.
14.1. We may transfer our rights and obligations under these Terms to another organization. We will always tell you in writing if this happens and we will ensure that the transfer does not materially adversely affect your rights under these Terms.
14.2. You may only transfer your rights or your obligations under these Terms to another person with our prior written consent, which we may grant or withhold at our discretion.
15.1. These Terms apply from when you start to use our Platforms (the "Effective Date") and will remain in full force and effect while you use our Platforms until terminated in accordance with this paragraph 15.
15.2. We may terminate these Terms and your use of our Platforms, or suspend your use of our Platforms, immediately by written notice to you if:
15.3. To the extent permitted by applicable law, we shall not be liable to you for any termination, suspension or discontinuation of the Platforms or your access to them.
15.4. We may discontinue licensing any of the App Content at any time at our sole discretion. In this instance, you will be able to continue to use our Apps with the App Content already available to you, but such App Content may no longer be available for download or use on app stores and may no longer be supported by us.
15.5. You may terminate these Terms at any time by ceasing to use our Platforms and deleting or uninstalling our Apps from your device.
15.6. Upon termination for any reason:
15.7. Any provisions of these Terms which by their nature should survive termination (including, without limitation, intellectual property rights, limitations of liability and dispute resolution provisions) shall survive termination.
Use of the Platforms is limited to users aged 13 years and above, except in the European Economic Area ("EEA"), where use of the Platforms is limited to users aged 16 years and above, or such higher age as required under applicable law.
To make a purchase via the Platforms (as described in the paragraph titled "Subscriptions"), you must be 18 years or older and capable of forming a legally binding contract.
If you are under the applicable age, you may only use the Platforms with the involvement and consent of a parent or legal guardian, who agrees to be bound by these Terms on your behalf.
17.1. Our Platforms may offer in-app purchases, including virtual items, features or other digital content (together, "App Content"). Where available, you may purchase a limited, personal, non-exclusive, non-transferable and revocable right to use such App Content within our Apps using approved payment methods provided via the relevant app store or platform. All purchases are processed by the applicable app store or third-party platform and are subject to their terms and conditions. App Content has no monetary value, is not a means of payment, cannot be redeemed for cash or other value and may not be transferred, sold or exchanged except where expressly permitted within the functionality of the Platforms.
17.2. All purchases are final and non-refundable, except where required by applicable law or the rules of the relevant app store. Where you are a consumer in the European Union or European Economic Area, you expressly acknowledge and agree that the supply of digital content may begin immediately upon purchase and that you thereby lose any statutory right of withdrawal once performance has begun.
17.3. We do not guarantee the continued availability of any App Content and reserve the right to modify, suspend or remove any App Content at any time without liability to you, to the extent permitted by applicable law. You acknowledge that your rights to use App Content may be terminated in accordance with these Terms, including where your access to the Platforms is suspended or terminated, and that this will not entitle you to any refund, compensation or reimbursement.
17.4. To the maximum extent permitted by applicable law, we shall not be liable for any loss, deletion or modification of App Content, including virtual items, virtual currency or game progress, except where such loss results directly from our failure to comply with applicable law or these Terms.
18.1. No Waiver. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
18.2. Governing Law and Jurisdiction. These Terms are governed by laws of the Republic of Cyprus (including non-contractual disputes or claims) and legal proceedings in respect of these Terms and our Platforms shall be dealt with exclusively by the courts of Cyprus.
18.3. Severability. If any provision of these Terms and Conditions is deemed invalid by a court of competent jurisdiction, the relevant provision shall be deemed modified to the minimum extent necessary to make it valid, and the invalidity of such provision will not affect the validity of the remaining provisions of these Terms and Conditions which will remain in full force and effect.
18.4. Equitable Remedies. Without prejudice to any other rights or remedies that we may have, you acknowledge and agree that damages alone would not be an adequate remedy for any breach of these Terms by you. Accordingly, we shall be entitled to the remedies of injunction, specific performance or other equitable relief for any threatened or actual breach of these Terms.
18.5. Class Action and Opt-out. To the maximum extent permitted by applicable law, you and we agree that each claim arising out of or in connection with these Terms or the use of our Platforms shall be brought in an individual capacity only and not as a claimant or class member in any purported class, collective or representative proceeding.
You and we expressly waive any right to file or participate in a class action or to seek relief on a class or representative basis. The court shall not consolidate more than one person's claims or preside over any form of class, collective or representative proceeding, except where required by applicable law.
This Class Action Waiver shall not apply where it is prohibited or unenforceable under applicable law.
You may opt out of this Class Action Waiver by sending a written notice to us within 45 (forty-five) days of accepting these Terms (or, where applicable, within 45 days of accepting an updated version introducing this clause). Your notice must clearly state that you wish to opt out of the Class Action Waiver and must include sufficient information to identify you, such as your name, address, email address and any relevant account identifiers.
If you opt out of this Class Action Waiver, this will not affect the applicability of the other provisions of these Terms.
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